The Reimbursement Policy has been established in order to reduce the financial and legal risks of the Company and to comply with the principles of combating money laundering and terrorist financing.

The Company has the right to unilaterally block access to the Customer area, suspend the trading activities of the Accounts, cancel the transfer/withdrawal request or issue a refund, in case the source of funds or the activities of the Client conflict with money laundering prevention. counter-terrorism financing policy

The Company does not cancel the applied transactions, therefore, if no transaction activity is recorded in the trading accounts within one month from the date of the reload, the Company has the right to return the money to the remitter.

The company has the right to refund money received for certain objective reasons and, if necessary, through any payment system, including credit/debit cards. In addition, the refund will be made to the electronic wallets and bank information used by the Customer when making the payment. It should also be noted that the withdrawal of the total amount of deposits is possible only with the same conditions and the same payment system used when depositing money into the account.

Timelines for withdrawals do not exceed two bank days from the date the withdrawal request is submitted. In some cases, money transfers may exceed specified timelines depending on a payment system/legal bank.

The Company has the right to act within the framework of this document without prior notice to the Customer, in case the Customer’s activities are classified as contrary to the Company’s service use purpose or inappropriate. indirect, illegal or dishonest intent. All direct or indirect losses; The costs associated with the money transfer are reimbursed to the Company from the Client’s funds.

The Customer agrees that when loading a business account with a credit card, he/she will not request the bank to collect the payment made to both the business account and the credit/debit card provider. and after use of Company services. Any such attempt will be considered by the Company as a breach of the Agreement for the provision of services for which the Client may be liable under national legislation.

The Company will take all necessary measures to prevent and block credit and withdrawal from the Customer’s account by third parties. Withdrawals and withdrawals from the account can only be made by the owner of this account.

If you have any questions or concerns about our refund policy, please contact us at [[email protected]]. We are committed to resolving any issues in a timely and fair manner.